Today, most companies use a myriad of simple business accounting programs solely for billing and payments.

These systems turn the logistical processes of managing inventories, services, revenues, and costs, into useful financial information. However, they are severely inadequate when it comes to developing customer relations. On a daily basis, customers provide multitudes of data which is seldom ever used to advantage. Without the benefits derived from implementing a unified electronic system, in which requisite customer data can be easily entered, stored, and analyzed for preferences and profiles, these companies are missing out on mining their most important asset for continued success.

Forming and maintaining positive relationships with customers is one of the most important aspects of any business, especially when competing in the 21st Century age of omniscient information. That is why it is so advantageous to integrate a customer relationship management (CRM) system into your daily operations.

Microsoft Dynamics 365 Sales is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships. Delivered through a network of channel partners providing specialized services, Dynamics 365 Sales works with all familiar Microsoft® products to streamline processes across an entire business.

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Why use Dynamics 365 Sales for your business?

  • Integration | Microsoft Dynamics 365 Sales has some unbeatable integration functions, especially when paired with other Microsoft tools. Office 365 is often one of the most popular and used products, and Microsoft Dynamics 365 Sales offers total interaction with many of its standard programs like Outlook, Word, and Excel. This tool also provides easy integration with SharePoint―another brilliantly flexible collaborative solution for enterprises of all sizes and shapes. Finally, Microsoft has included seamless database integration for Dynamics 365 Sales with its latest Dynamics BC system release. Dynamics BC is the world’s most widely used full business solution and Dynamics 365 Sales can now add complex functionality to all of its applications.

  • Sales & Marketing | With an easy-to-use interface, your sales team will enjoy optimized performance on the road or in the office. Sales force automation vitally shortens sales cycles and improves the sales team’s knowledge and understanding of prospects and clients. This means more conversions from prospect to sale. The monitoring of marketing campaigns is another benefit of Dynamics 365 Sales, and Dynamics offers effective campaign management and measurement of essential analytics that will really make a positive difference to the marketing focus.

  • Apps & Community | Dynamics 365 Sales has a vibrant and energetic App Marketplace. Here you can find a huge variety of regulated top quality Apps and services created by certified partners. These can help you develop and tailor your 365 Sales into something that perfectly suits your business needs. With over 2 million active users, there is a strong community of support for Dynamics 365 Sales customers that stretches across the world in over 80 countries.

  • Customer Service Benefits | As with all Dynamics 365 Sales solutions, customer service is at the forefront of core functionality. By recording all communication with existing customers and logging responses and issues in a comprehensive application, it allows the customer service team to stay on top of accounts and to respond in the best way possible to meet their needs. Integration with tools such as Outlook really helps with the customer service side of Dynamics 365 Sales, and Dynamics provides this and more.

  • User Mobility | Users can access their CRM tools from any device, including Windows Phone 7, iPad, iPhone, Android and Blackberry, and it is compatible with Internet Explorer, Firefox, Safari or Chrome. The company also in recent years enabled social activity feeds. Similar to Facebook, users can like or unlike activities in a coworker or customer feed. Managers can also filter status updates by record, topic or customer. This feature helps management monitor the most relevant information.

Microsoft Dynamics 365 Sales helps you make every customer engagement an intelligent one, so you can sell effectively, care everywhere, and market smarter.

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