Tech Support from Navisiontech… On Demand and On Point
Try Navisiontech Support today! We offer support for nearly ALL versions of Dynamics NAV, from version 3 to Business Central. Our support team is US based and will provide support not only for your ERP system, but also for SQL Server, EDI, Tasklet Mobile WMS, Insight Works, supply chain management tools, and even code level support. Call 941 914 9144
Accelerate $15k/month
Benefits:
- Ticket (Q & A), Phone, Remote based Support
- 8 Hour SLA
- Monday – Friday 9-5 (EST)*
- Monthly ERP Upgrade Management
- ERP Customizations Maintenance
- Dedicated Customer Success Manager
- Up to 2 x Custom Reports each month
- Up to 30 x Technical Support hours each month
- Up to 20 x Consultant hours each month
- Up to 20 x Development hours each month
- In-depth ERP Health Check Annual
- Power Automate/Power App per quarter
- Additional Consulting at discounted rate $200/hour
Enterprise $30k/month
Benefits:
- Ticket (Q & A), Phone, Remote and Onsite Support*
- 6 Hour SLA
- Monday – Sunday 9-5 (EST)*
- 8 hour on-call support available
- Monthly ERP Upgrade Management
- ERP Customizations Maintenance
- In-depth Health Check quarterly
- Dedicated Customer Success Manager
- Dedicated Consultant
- Up to 3 x Custom Reports each month
- Unlimited Technical Support
- Up 40 x Consultant hours each month
- Up 40 x Development hours each month
- Access to full stack developer
- Scheduled Training Opportunities for department heads
- Up 10 x Training hours each month
- Additional Consulting at discounted rate $200/hour
FREE Support
New customers receive up to 2 hours* of support for Dynamics NAV or Dynamics 365 Business Central for FREE!
Benefits:
- Up to 2 hours of complimentary support*
- Available Mon-Fri 9 AM – 5 PM EST
- Connect with a knowledgeable support representative to identify your issue and define a resolution
- Connect with a technician within 8 business hours
- Quick and Easy connection using GoToAssist
Existing Customers
Existing customers receive prioritized support!
Benefits:
- Prioritized support queue
- Available Mon-Fri 9 AM – 5 PM EST
- Connect with a knowledgeable support representative to identify your issue and define a resolution
- Connect with a technician within 4 business hours
- Access to your organization’s support queue and history
- Competitive support pricing
- Support Plans available to suit your organization’s needs
- Fixed price projects
- Quick and Easy connection using GoToAssist
Premium Support Plan
New and existing customers may now opt for a more robust support option
Benefits:
- Dedicated support consultant
- After hours support
- Connect with a knowledgeable support representative to identify your issue and define a resolution
- Connect with a specialist until the issue is resolved or up to 8 hours
- Access to your organization’s support queue and history
- Fixed price projects
- Quick and Easy connection using GoToAssist
SUPPORTED:
- Dynamics NAV from version 4.00-BC, including all modules
- Dynamics 365 Business Central On-Prem
- Dynamics 365 Business Central On-Prem Subscription
- Dynamics 365 Business Central SaaS aka Cloud
- Add-Ons:
- Lanham EDI, E-ship, E-receive
- ChargeLogic
- LS Retail
- Jet Reports
- Tasklet Mobile WMS
- Insight Works
- Sana Commerce
- Tinx-IT
- SQL
- Microsoft 365
- Microsoft Azure
- Microsoft Power Platform
- eCommerce support
- Magento
- WooCommerce
- Shopify
- Code level support by certified developers
- C/AL
- Extensions
- .NET
- United States based support
*New customers only. We will attempt to resolve the issue within 2 hours. Support representative will collect as much information as possible so that technician can work with you in most efficient way. Provide as much information as possible when submitting your ticket. Details do matter. Credit card is not required at the time of request. If issue cannot be resolved within 2 free hours, credit card will be requested and will be charged in 15-minute increments at $250.00/hour
- Support for NAV from version 3 to Business Central
- Support for LS Retail
- Support for EDI
- E-commerce Interface support for WooCommerce
- E-commerce Interface support for Magento
- Support for ChargeLogic
- Lahnam Supply Chain
- Development Support for C/AL code
- Development support for add-ins in .NET
- Support for NAV from version 3 to 2018
- Support for LS Retail
- Support for EDI
- E-commerce Interface support for WooCommerce
- E-commerce Interface support for Magento
- Support for ChargeLogic
- Lahnam Supply Chain
- Development Support for C/AL code
- Development support for add-ins in .NET
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