After importing a FOB with many objects and major table changes, you run the Dynamics NAV client and receive the following error:

Tenant ‘default’ is not accessible

*In a multitenant deployment, default will be replaced by the ID of the tenant that the client is trying to connect to.

Tenant is not accessible

This is because you must synchronize the newly modified application with the tenant in order for clients to be able to connect. 

To verify the state of the tenant, run the Get-NAVTenant cmdlet.

You may notice that the state is OperationalWithSyncPending.

RUN SYNC Tenant

Sync Tenant Runs on the middle tier (service tier) of Dynamics NAV’s three-tier architecture.

To run Sync Tenant:

  • Open the Dynamics NAV Administration/Development Shell as administrator. This must be opened from the Dynamics NAV Server.
  • Run the following commands in the command prompt:
    • Import-Module ‘C:\Program Files\Microsoft Dynamics NAV\110\Service\NavAdminTool.ps1’
    • Sync-NAVTenant -ServerInstance ServerInstanceName -Mode ForceSync

 

sync-NAVTenant

You will receive a confirmation message because we are forcing the synchronization. Type ‘Y’ then the enter key to continue.

If you don’t want to force the sync, or if your instance is configured to be a multitenant instance, follow these instructions here.

Need Support?

NavisionTech is dedicated to providing exceptional support for all of your Microsoft Dynamics needs.

Our Answer Desk is ready to assist you in everything you need. Just send us an email to support@navisiontech.com and we will be here to answer your questions and provide support when you need it.

When you send your email, we can provide the best service if you include as much as you can of the following information:

  • Company Name
  • Contact Information
  • What kind of issue do you have including error codes or error messages?
  • When did the problem start and where (location, devices, etc)?
  • Any indications of what may have caused the problem such as recent changes.

We appreciate your business and look forward to serving you!